FAQ

Consultation
We start with a quick call (Google Meet or phone) after you fill out the consultation form. This helps me learn about you and your business. Once you're ready to move forward, I’ll send an invoice—pay the deposit, and I’ll jump into the design!
Design
Here’s where the magic happens. I’ll review your questionnaire and mood board to make sure I’m on the right track. We'll have a check-in to go over drafts, and once you approve, I’ll begin designing. This step usually takes 1–2 weeks.
Offboarding
Once you approve the final design and make the last payment, I’ll send you all your files in a neat Google Drive folder—ready to use.
If your project includes a brand guide, that’ll help explain things. If not, no worries—I’m always here if you have questions.

Yes, a non-refundable 55% deposit is required to reserve your spot and begin the project. The final payment is also non-refundable, as it covers the time, work, and resources that go into your project

Each website project will include a mini-walk through of the website platform, I offer a monthly subscription for website updates support or maintenance upon request.

We’ll communicate through Google Meet, email, or a phone call. I like to keep things clear, friendly, and open so you always know what’s happening with your project.

I don’t offer refunds on deposits or final payments. This policy helps protect the time and resources dedicated to each client. I’m always happy to answer any questions before we begin.

Yes, I do! If you’re on a tight deadline, rush services are available for an added fee. Just let me know during your consultation so I can check availability and provide a custom quote.

Yes, all projects begin with a service agreement. This keeps everything clear on both sides, covering things like timelines, payments, and expectations.